Q: What is your return policy?
A: We accept returns within 30 days of receipt. The product must be unused, in its original packaging, and in resalable condition. Please refer to our Return Policy Page for full details on how to process your return.

Q: How do I contact customer service?
A: You can contact us via email at info@findlyus.com or by calling 516-343-8957. Our customer service hours are 9AM to 5PM, Monday to Saturday.

Q: Where is your store located?
A: We are based in Smithtown, 11787 NY and Pompano Beach, FL but we offer worldwide shipping. You can shop from anywhere and have your order delivered to you.

Q: How do I create an account?
A: You can create an account by clicking on the "Sign Up" button at the top of our homepage and following the instructions. You’ll need to provide your name, email, and a password to complete the registration.

2. Shipping & Delivery

Q: Do you offer international shipping?
A: Yes, we ship internationally. International shipping rates and delivery times vary based on your location. Check our Shipping Policy for more details.

Q: How much does shipping cost?
A: Shipping costs depend on the delivery method and your location. You can view the shipping costs during checkout after entering your shipping address.

Q: How long will it take for my order to arrive?
A: Standard shipping typically takes 5 business days, while expedited shipping takes 3 business days. You’ll receive a tracking number once your order has been shipped, so you can follow its progress.

Q: Can I change my shipping address after placing an order?
A: Once your order has been processed, we may not be able to change the shipping address. Please double-check your shipping details before completing your order. If you made an error, contact us ASAP at info@findlyus.com for assistance.

 

 

3. Orders & Payment

Q: How do I place an order?
A: Simply browse our products, select the items you want, and click "Add to Cart." When you're ready to checkout, click on the shopping cart icon and follow the checkout process.

Q: Can I cancel my order?
A: We process orders quickly, but if you need to cancel, please contact us immediately at    info@ findlyus.com. If your order has already shipped, we won’t be able to cancel it.

Q: What forms of payment do you accept?
A: We accept a variety of payment methods including credit cards (Visa, MasterCard, etc.), PayPal, Apple Pay, and [other payment methods]. You can see the full list of accepted payment options at checkout.

Q: Is it safe to shop on your website?
A: Yes! We use industry-standard encryption to ensure that your personal and payment information is secure. Our website is fully PCI-compliant for safe online transactions.

4. Products & Availability

Q: How can I check the availability of an item?
A: If an item is in stock, it will be listed as "In Stock" on the product page. If it’s out of stock, you can join our waitlist, and we will notify you when it’s back in stock.

Q: Are all your products authentic?
A: Yes! All our products are 100% authentic and sourced directly from reputable suppliers and manufacturers.

Q: How do I know if the product will fit or work for me?
A: We provide detailed product descriptions, including sizing guides, reviews, and customer feedback. If you have any questions or need further assistance, feel free to contact us.

5. Returns, Refunds & Exchanges

Q: How do I return an item?
A: To return an item, please visit our Returns Page and follow the instructions for completing your return. You’ll need to provide your order number and reason for return.

Q: Will I be refunded for my return?
A: Once we receive and process your return and inspect it, we will issue a refund to your original payment method. Shipping fees are non-refundable unless the return is due to a fault on our part.

Q: Can I exchange an item?
A: We offer exchanges on certain items. If you want to exchange a product for a different size or color, please contact our customer service team for assistance.

6. Discounts & Promotions

Q: Do you offer discounts or promotions?
A: Yes! We offer discounts from time to time. Sign up for our newsletter to receive exclusive deals and be the first to know about upcoming sales.

Q: Can I use multiple promo codes?
A: Only one promo code can be used per order. Discounts will be applied in the order they are entered at checkout.

Q: How do I apply a discount code?
A: At checkout, there will be a field labeled "Promo Code." Enter your code there, and the discount will be applied automatically.

7. Account & Security

Q: Do I need an account to make a purchase?
A: No, you can checkout as a guest. However, creating an account allows you to track your orders, save payment information, and receive exclusive offers.

Q: I forgot my password. What should I do?
A: Click on the "Forgot Password" link on the login page, and we'll send you a password reset email with instructions on how to set a new one.

Q: How can I update my account information?
A: Log in to your account and go to your account settings to update your email, address, and payment details.

8. Privacy & Security

Q: How do you protect my privacy?
A: We take your privacy seriously. All personal data is stored securely, and we only collect the information necessary to complete your order. For more details, please read our Privacy Policy.

Q: Will my information be shared with third parties?
A: We do not share your personal information with third parties, except when necessary to complete your order (e.g., shipping carriers). See our Privacy Policy for more details.

9. Gift Cards & Loyalty Programs

Q: Do you sell gift cards?
A: Yes! We offer digital gift cards that can be used for any product in our store. You can purchase them on our Gift Cards Page.

Q: Do you have a loyalty program?
A: Yes! Join our Loyalty Program to earn points with every purchase, which can be redeemed for discounts and special offers.

10. Miscellaneous

Q: Can I leave a review for a product?
A: Yes, we encourage reviews! After purchasing, you can leave a review on the product page to help other customers make informed decisions.

Q: Do you offer gift wrapping?
A: Yes! We offer gift wrapping for certain products. You can select this option at checkout.